Before RPC Data of Botswana entered the fray and through a virtual lifeline, the Zambian telco experienced operation system challenges such as delayed financial reporting, frustrated end user community and issues with comprehensive access to the system.
“After a long struggle with operating their tier 1 ERP system, ZAMTEL engaged RPC Data to assist them in resurrecting the system by resolving period end issues and addressing the challenges they were facing. Upon receiving a call, we were ecstatic to learn about their interest in RPC after another major client of ours in Zambia recommended us for the job,” said a top management official at RPC Data.
RPC Data is currently supporting ZAMTEL but not before optimizing the system, stabilizing it, and providing continuous skills training and knowledge transfer. Furthermore, RPC has implemented several gaps which were identified during assessment.
According to the latest information from RPC Data, “ZAMTEL has massively improved in its operations with the telco recording a rise of subscribers that are currently over 3.3 million. It has also established a digital payment platform for taxi users.”
It is strongly believed that RPC Data’s involvement in stabilizing the ERP system brought in enormous confidence within the organization to implement their digital transformation strategies specifically driving value for its customers in a digital economy.
This is not the first time that RPC Data has worked with international entities: the ICT company has previously implemented various systems for entities such as Zambia Electricity Supply Corporation (ZESCO), Zambia National Commercial Bank (ZANACO) in Zambia and KenolKobil a Kenyan leading petroleum marketing company, amongst others.